Client Returns must be made within 7 days of customer's purchase of products, and must be shipped back to Black Cat Beauty at customer's expense. Product(s) must be unopened. On approval, an exchange or credit towards future orders will be made; or customer can opt for a refund of the product cost minus administration fee.
Missing/ damaged product(s) in each order must be reported within 24 hours of receipt. Photos of products will be required. Excessive returns may warrant client to be charged additional fees.
Black Cat Beauty has up to 3-5 business days to process all return requests.
All returns are subject to a 25% administration fee.
Return policies are only applicable to orders placed in Canada. We do not accept returns on orders placed outside of Canada.